EAA
European Accessibility Act, Directive (EU) 2019/882
Key dates
- applies
Features it applies to
All laws- Website chatbot5 lawsThe window in the bottom right corner that answers customers. Since August 2026 it has to introduce itself as AI, and people type more personal data into it than you think.AssistantAI
Hello, I’m an AI assistant, not a person. How can I help?
Where is my order?
Let me check. Please don’t send me card numbers.
Write a message…Answered by AI - Withdrawal button4 lawsA new mandatory feature of every online shop and app that sells at a distance. In the EU from June 2026, in Czechia from January 2027. Two buttons and a confirmation with date and time.Order 2026-1042delivered 14 OctWithdraw from contractWithdrawal from contractConfirm withdrawalConfirmation sent 16 Oct, 14:32
- Cookie banner3 lawsOnly three laws, but the most fines. What matters is not how the banner looks, but what the browser sends over the network before anyone clicks.